Refund policy
Last updated: July 10, 2026
Our Commitment At Rayne's Raw Products, we take pride in crafting high-quality, handmade natural skincare products. Due to the nature of our products, we have specific guidelines to ensure the safety and satisfaction of all our customers.
Returns Because our products are handmade, natural, and applied to the skin, we are unable to accept returns on opened or used items for hygiene and safety reasons. We accept returns on unopened, unused items in their original packaging within 14 days of delivery.
To initiate a return, please contact us at the email or contact form on our website with your order number and reason for return. Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
- Opened or used skincare products
- Items purchased on sale or as part of a bundle (unless defective)
- Gift cards
Order Cancellations Orders may be cancelled within 24 hours of placement. After this window, orders may already be in production and cannot be cancelled.
Contact Us For any questions about your order or this policy, please reach out through our website's contact page.